Can't create an account?
- Double-check that all required fields are entered correctly.
- Try using a different email address or password.
- Clear your browser’s cache and cookies, then try again.
Need help?
We’re here for you.
If you’re having trouble with our site or your VIU by HUB account, try our troubleshooting tips below or reach our team. Our licensed brokers are also just a call away.
Common issues:
Trouble getting a quote?
- Confirm your details are entered correctly.
- Clear your browser’s cache and cookies and retry.
- Connect with us via chat for answers to common questions.
- You can also get a quote by phone with a licensed VIU by HUB broker: 1‑888‑881‑8045
Seeing an error message?
- Follow any instructions shown in the error.
Postal Code error?
- Ensure you’re entering your Canadian postal code correctly (e.g., M5X 1C7).
- Check our availability by province and territory.
- Clear your browser’s cache and cookies, then try again.
Need more help?
Looking to learn more?
Check out our FAQs or contact a member of the VIU by HUB team by visiting our contact page.
Connect with the VIU by HUB team via chat to review available options for auto, home, tenant, condo, seasonal vehicles, life, pet insurance and more. For website issues, call 1‑888‑881‑8045.
If you encounter an error while using our site, start by following the instructions provided on the error message. If you’re comparing insurance quotes and run into issues, review the chat for common errors, or you can call a VIU by HUB broker direct at 1‑888‑881‑8045 for support. Are you already a client? You can also visit VIU by HUB myAccount help page.
- Check your spam or junk folder.
- Try resending the confirmation.
- Visit VIU by HUB MyAccount help page.
- If it still doesn’t show, reach out to our Technical Support team.
Please submit your request through VIU HUB myAccount. If you need help during business hours, you can chat live with an agent via our chatbot.
If you’ve updated your email address, please notify us at 1-888-881-8045.
Not all carriers are available in every province. A VIU by HUB broker can walk you through all the options.